aml

policy

deposit and withdrawal

risk disclosure

regulatory environment

cfd -        laverage

Refund
policy

know your customer

Terms and

conditions

privacy    policy

REFUND POLICY

According to generally acceptable AML rules and regulations, withdrawal/refunds must be performed only through the same bank account or credit/debit card that you used to deposit the funds.

 

Unless we agree otherwise, withdrawal/refunds from the Account may only be made in the same currency in which the respective deposit was made.

 

In addition, when you deposit or withdraw money for trading purposes using alternative payment methods, you should be aware that additional fees and restrictions may apply. Withdrawal/refunds are subjected to withdrawal/refunds processing and handling fees. Those fees will be deducted from the transferred withdrawn amount. The fees schedule is available on fxcryptoclub.cc

 

Without derogating of the foregoing, fxcryptoclub.cc may execute withdrawal/refunds to a different facility than the one used for the deposit, subject to Anti Money-Laundering regulations.

 

Furthermore, when it comes to withdrawal/refunds, Client may be required to present additional information and documents.

 

Withdrawal/refunds Fees

 

Withdrawal/refunds will be charged a transaction fee of the following:

 

50.00 USD/GBP/EURO for wire transfers; 25.00 USD/GBP/EURO for credit cards plus a processing fee of 10.00 USD/7.00 EUR/5.00 GBP; 25.00 USD/GBP/EURO for ePayments. A levy of 10% of the withdrawal/refund amount will be charged to any withdrawal/refund from an account that has not executed more than 200 in turnover and/or from accounts that have not been verified.

 

Minimum withdrawal/refund for wire transfers is 250.00 USD/GBP/EURO. Minimum withdrawal/refund on any other method is 100.00 USD/GBP/EURO. Note that these charges exclude the transaction fee imposed; for instance, if a minimum of $250 is to be withdrawn by bank wire transfer, a transaction fee

of $50 will be charged.

 

Fees may change depends on the processing system and/or bank of fxcryptoclub.cc .

 

Non-Deposited Funds

 

Funds appearing on Clients’ account may include agreed or voluntary bonuses and incentives, or any other sums not directly deposited by the Client or gained from trading on account of actually deposited funds (“Non-Deposited Funds”). Please note unless otherwise explicitly agreed, Non-Deposited Funds are not available for withdrawal/refund. Further, due to technical limitations, Non-Deposited Funds may be assigned to Client’s account in certain occasions (for example, for the technical purpose of allowing the closing of positions or an indebted account).

 

Without derogating from the abovementioned, bonuses issued to Client by fxcryptoclub.cc may only be withdrawn subject to execution of a minimum trading volume of 25 times the deposit amount plus the bonus issued (“Minimum Trading Volume“).

 

Submitting A Withdrawal/refund Request

 

In order to process your withdrawal/refund request, you must:

 

• Open a withdrawal/refund request from client area.

 

• Print the [withdrawal/refund.pdf] form. Client will log in to his account through the website, click on withdrawal/refund, fill up the information and fill up the withdrawal/refund form.

 

• Sign the printed form.

 

• All compliance documentation must have been received and approved by fxcryptoclub.cc compliance officer in order to proceed with the withdrawal/refund.

 

• Beneficiary Name must match the name on the trading account. Requests to transfer funds to third party will not be processed.

 

IMPORTANT: ACCOUNT HOLDER IS REQUIRED TO MONITOR ACCOUNT REGULARLY, AND ENSURE THAT AVAILABLE MARGIN EXISTS IN THE ACCOUNT PRIOR TO SUBMITTING THIS REQUEST, AS SUCH WITHDRAWAL/REFUND MAY HAVE AN IMPACT ON EXISTING OPEN POSITIONS OR TRADING STRATEGY USED.

 

Typical Withdrawal/refund Processing Time

 

The time it takes for the money to reach your credit card or bank account that has been used to deposit funds may vary (usually up to five business days). Note that it might take longer for withdrawal/refunds to bank accounts due to the additional security procedures in force.

 

The request will generally be processed by fxcryptoclub.cc within 2-5 business days of receipt. In order to avoid any delays please review your information carefully before submitting your request. fxcryptoclub.cc assumes no responsibility for errors or inaccuracies made by the account holder. Corresponding

withdrawal/refunds will take 3 to 5 business days to process. fxcryptoclub.cc cannot monitor and is not responsible in any way for the Client’s Credit Card Company or bank’s internal procedures. Client must follow up with the credit card or respective bank independently.

 

Funds are released to your credit account once your credit card merchant has debited the funds from our account. This process may take up to 5 business days or more to reflect on your credit card account balance. If you do not have online access to your credit card, it should appear on the next billing

statement(s) depending on your card’s billing cycle.

 

Please note clearly that we are not committed to any time frame and that any additional charges imposed by third parties shall be deducted from the deposit or the withdrawal/refund, as applicable.

 

Additional Charges: If the receiving bank uses an intermediary bank to send/receive funds, you may incur additional fees charged by the intermediary bank. These charges are usually placed for transmitting the wire for your bank. fxcryptoclub.cc is not involved with and nor has any control over these

additional fees. Please check with your financial institution for more information.

 

Credit/Debit Cards

 

For Credit card deposits, when you choose an account in a different currency than USD (United States Dollar), your credit card will be debited properly in accordance with amount deposited and the

 

applicable exchange rates. In addition to the exchanged sum deposited, additional credit cards fees may apply (as a result, in such cases you may notice discrepancies between the sum of deposit and the sum charged on your credit card). Customers must accept these slight variations that can occur and won’t try to charge this back.

 

If you have used a credit card to deposit money, performed online trading and decide to cash in on your winnings, the same credit card must be used.

 

Amount of withdrawal/refund per credit card is only allowable to an equal amount of money deposited per credit card or less. Greater amounts must be wire-transferred to a bank account.